Client Relations Associate
Company Information
Netage Solutions is a leading global provider of front-office software for the alternative assets industry - hedge funds, private equity, venture capital, real estate and funds of funds.
The Position:
The Client Relations Associate is primarily focused on the end user support of our clients. This is a highly visible position reporting to the Director of Client Relations and you will be exposed to all areas of our client relations organization including customer support, project management, training and account management.
Key Areas of Responsibility:
Desired Skills:
Other Requirements:
Compensation & Career Opportunities:
Interested candidates may send their cover letter and application by clicking the Submit Resume icon in the top right corner, or send directly to kevin(at)netagesolutions(dot)com.
Netage Solutions is a leading global provider of front-office software for the alternative assets industry - hedge funds, private equity, venture capital, real estate and funds of funds.
The Position:
The Client Relations Associate is primarily focused on the end user support of our clients. This is a highly visible position reporting to the Director of Client Relations and you will be exposed to all areas of our client relations organization including customer support, project management, training and account management.
Key Areas of Responsibility:
- Receiving, documenting, and answering inquiries from our clients regarding our product
- Perform implementation related tasks as assigned by Project Managers
- Perform proactive client calls to ensure satisfaction, inquire on product usage and additional account management tasks.
- Build strong relationships with customers that extend the Netage relationship
- Manage the organization and improve the efficiency of our client database.
Desired Skills:
- Commitment to build successful customer relationships and ensure satisfaction.
- Excellent communication and interpersonal skills.
- Excellent problem solving, investigative and follow-up skills.
- Strong computer literacy and the comfort, ability and desire to advance technically.
- Ability to accurately track multiple detail-intensive, interdependent tasks and ensure timely completion.
- Strong organizational skills and attention to detail.
Other Requirements:
- Bachelor of Arts or Science degree required.
- 2-3 years of experience
- Software and/or Accounting/finance experience preferred
- Willingness/comfort with infrequent travel to customer sites (day trips).
Compensation & Career Opportunities:
- Salary commensurate with experience, with annual bonus based on performance
- Medical and Dental
- 401K
- The right candidate will have the opportunity to interact with all facets of our growing company and to define his or her own career track.
Interested candidates may send their cover letter and application by clicking the Submit Resume icon in the top right corner, or send directly to kevin(at)netagesolutions(dot)com.
